Privacy Policy

This policy was last modified on 5 December 2016.

Website Privacy Policy

This Privacy Statement is made on behalf of the Capital Region Farmers Markets and all references to ‘CRFM’, ‘we’, ‘us’ or ‘our’ in this statement are references to the Capital Region Farmers Markets and its supporting organisation, The Rotary Club of Hall.

Protecting your information is important

The Capital Region Farmers Markets understands the importance you attach to information that identifies you (your ‘personal information’) and wants to help you protect it. We want you to be able to deal with us in full confidence that your personal information will only be dealt with by us in the ways we have described to you and that it will be held securely.

This Privacy Statement tells you how we collect information when you visit this site, what we do with that information and how you can gain access to personal information held by us.

Collection of Information through the Website

CRFM collects information about you each time you come to any part of the CRFM web site. We also collect information regarding the last site you visited before coming to CRFM web site. This information is collected for statistical analysis to continually improve CRFM’s services and web site and no attempt is made by CRFM to identify the user.

Collection of Information through the App

CRFM collects information when you download the CRFM App, as well as when you register inside the app. If you register with a social network account, we will receive the email address associated with the social network account. This information is collected for statistical analysis; to engage with app users, including to ensure the appropriate use of social features. Should a user not register with the CRFM app, we will receive statistical, non-identifiable data from Apple when the app is downloaded.

Included within the CRFM app are options to provide personal information, such as a user’s First and Last Name, biographical information, website address and location. This information is not required to use the app, and can be updated at any time by the user. When you login with Facebook, you grant CRFM permission to receive you profile picture and basic profile information such as your name and email address. You are also able to choose to post from the app, and by posting to Facebook, you give CRFM permission to do this. CRFM is not able to post or view any other information in regards to your Facebook account, such as, but not limited to post likes, or details about your friends.

CRFM will not be responsible for any personal information that is shared through social messaging and check-in functionality. Whilst the app uses geo-location to show stallholders near the app user, this data is not shared in any way with CRFM or any other third party.

What information we collect about you and what we do with it

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
  • To give full access to app features

The email address you provide may be used to send you information and updates pertaining to your enquiry, in addition to receiving occasional news, updates or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

When you send a message to the Capital Region Farmers Market

If you submit information to us either using an electronic form or application or by sending an email we collect that information and use it for the purposes that you have provided it. For example, if you send us an email requesting information the markets, we will use the information to respond to your enquiry. Your details will not be used to add to a general mailing list, without your prior consent.

When you subscribe to the enewsletter

If you sign up to the CRFM enewsletter, we receive your name and email address. Through the email system we will receive information when you open an email from us, if you click on a link, or forward the email to a friend. Out of respect for your privacy we provide a way to opt-out of these communications via the unsubscribe link at the bottom of each email.

What is a Cookie and what are they used for?

A cookie is a text file placed into the memory of your computer by our computers. A copy of this text file can be retrieved by our computer. Cookies are used for a number of purposes. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We also use cookies to serve ads to past website visitors, based on their past visits to our site. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies and JavaScript code to enable analysis on usage of this website. The data collected about your use of this website, (including your IP address) will be transmitted to and stored on Google’s servers. Google will use this data for the purpose of compiling reports on website activity for us and providing other services relating to website activity and internet usage.

Google will not collect personal information about you and the reports provided by Google to us will only contain aggregate non personal data about your use of this website. (These reports may contain data relating to pages viewed, files downloaded or the completion of online subscriptions). We will use the data collected by Google Analytics to improve how this website functions. For example we can use the data to check whether customers are having problems finding information and make access to information as easy as we can.

Google may transfer this data to third parties where required to do so by law, or where third parties process this data on Google’s behalf. Google will not associate your IP address with any personal information you may have previously provided to Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that if you do this, you may not be able to fully use this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Access to Your Personal Information

You may request details of the personal information that CRFM holds about you, by writing or contacting CRFM at any time. CRFM will not deny you access to any personal information following a request for access without providing you with a reason for such a denial. We rely on the accuracy of the information you provide to us. If you think that we hold information about you that is incorrect in any way, or out of date, or you simply want to notify us of something new, please use the contact form on our website (http://capitalregionfarmersmarket.com.au/contact-us/) indicating that your information is incorrect.

Updating your Personal Information

If you are aware that any of your personal information is inaccurate, incomplete, or out-of-date following a request for access, or because your circumstances have changed, please inform CRFM so that we can update your records. CRFM will not refuse to make a correction without providing you with a reason for the refusal. App users can update any information previously given via the inbuild My Profile functionality within the app. Usernames cannot be changed as all other user data is associated with this identifier.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and app, it does not apply to information collected offline.

Your Consent

By using our site or app, you consent to our website privacy policy.

Changes to our Privacy Statement

This information relates to our current privacy standards. We may vary our privacy standards from time to time. We will notify you of these changes by publishing them on this web site – we will not separately notify you of these changes.

Feedback

If you have any comments or suggestions regarding our web site or this privacy statement please contact CRFM via the website (http://capitalregionfarmersmarket.com.au/contact-us/) or email the Market Manager market.manager@crfm.com.au

Enquiries

If you have any privacy or security concerns statement please contact CRFM via the website (http://capitalregionfarmersmarket.com.au/contact-us/) or email the Market Manager market.manager@crfm.com.au

Company Details

Capital Region Farmers Market, Canberra.

Exhibition Park in Canberra (EPIC), Corner of Flemington Road and Northbourne Avenue / Federal Highway, Watson ACT 2602.

Market Manager:

Adrienne Moss
Ph: 0400 852 227
E: market.manager@crfm.com.au